Service Support-Hengkai Electric Co., Ltd.

1. The products are all original qualified products of our company: our company guarantees that the goods supplied are brand-new, unused, brand-new models and produced with first-class technology, and fully meet the quality, specifications and performance requirements stipulated in the contract. Our company guarantees that the supplied goods have satisfactory performance during their service life under correct installation, normal use and maintenance conditions.

2. The content of the "Three Guarantees" of the product: repair, return and replacement, and timely, convenient and satisfactory.

3. Handling of quality problems: If after-sales service is required during the warranty period, the buyer shall respond within 30 minutes after receiving the repair notice and resolve it within 6 hours. Complex and difficult problems within 12 hours to arrange professionals to rush to the scene to provide after-sales service to the buyer, the relevant travel expenses, etc. shall be borne by the seller. If the failure is caused by manufacturing quality problems, the seller shall repair or replace the parts free of charge. Do users are not satisfied with the quality, the service does not stop.

4. Handling of quality complaints: Record all contents of customer complaints in detail according to the customer complaint registration form, such as complainant, complaint time, complaint object and complaint requirements. After understanding the content of the customer complaint, determine the relevant specific acceptance unit and the person in charge of the acceptance. Identify the specific causes of customer complaints and the specific persons responsible for the customer complaints. After finding out the actual situation within 3 working days, our company will take the initiative to contact the customer and propose a specific plan to resolve the complaint.

1. Provide the buyer with all technical data and drawings as stipulated in the contract in a timely manner. Obligation to invite the buyer to participate in our company's technical design review when necessary.

2, according to the buyer's requirements of the time to the site for technical services, guide the buyer according to our company's technical data and drawings requirements for installation, division and the whole set of trial operation and trial production.

3. For the auxiliary equipment related to the contract equipment purchased by the buyer, our company shall provide the technical conditions and data that meet the requirements of the equipment interface.

4. Strictly implement the minutes of the meeting or the agreement signed by the buyer and the seller on the relevant issues.

5. Our unit guarantees that the supplies are brand-new, unused, brand-new models and produced with first-class technology, and fully meet the quality, specifications and performance requirements stipulated in the contract. Our unit guarantees that the goods supplied have satisfactory performance during their service life under the conditions of correct installation, normal use and maintenance. The warranty period of the equipment is 12 months from the date of signing the final acceptance certificate by both parties. During the quality assurance period, if the equipment fails and stops running, the quality assurance period will naturally be extended.

6. Organize business training courses on equipment installation, commissioning, use and maintenance techniques for the buyer, and the training costs are included in the technical service fees.

7, our company's full-time service personnel, ready to solve problems for the buyer. Our company will send personnel to the site for free repair or replacement of defective goods or parts within 48 hours after receiving the buyer's failure notice, so that the user is not satisfied with the quality and the service will not stop.

8. The after-sales service telephone number of our company is:0731-85524109

9. Meet the buyer's requirements for spare parts at any time.

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